Helpdesk Administrator - Information Technology Department

Program Description

Mental Health Systems, Inc. (MHS) is one of the largest non-profit, community based service organizations in California. MHS oversees more than 80 programs in California providing mental health and drug / alcohol rehabilitation services. MHS’s mission is to improve the lives of those we serve. We are seeking a helpdesk administrator / Tier 1 Technician to join our Information Technology Department that possesses strong customer service skills, demonstrated technical aptitude and a passion for excellence. The right candidate will be extremely detail oriented, able to multi-task in a demanding environment and demonstrates strong communication and organizational skills.

Position Description:

• Our ideal candidate will meet the following support requirements:
• Excellent customer service skills
• Effective troubleshooting skills
• Quick and accurate issue/problem isolation
• Ability to effectively document isolated issues and route to Tier 2 or 3rd party when needed
• Proficient Remote Support (Laptops, desktops, mobile phones)
• Very good understanding of Outlook 2003 & 2007
• Intermediate knowledge of Office 2003, and 2007 versions. 
• Basic understanding of Windows Domain, DNS, and DHCP. 
• Good understanding of TCP/IP and Internet connectivity. 
• VPN & Wireless broadband connectivity and troubleshooting. 
• Familiar with computer imaging (Ghost)
• Ability to walk users through certain issues over the phone
• Experience with troubleshooting local and network printers. 
• Must be well organized and able to handle multiple tasks.
• Must be detail oriented for tasks such as the following:
• Ordering and Receiving
• Place orders through vendors, update and maintain all ordering paperwork 
• Inventory Management
• Scan & Inventory new IT Equipment, update inventory system
• Responsible for shipping all new equipment and repaired equipment via FedEx Ship Manager
• Responsible for bill coding for IT bills with appropriate accounting codes

Education and Experience Requirements:

• High School Diploma / GED is required
• A+ / N+ / MCP candidates are preferred
• Bilingual/Bicultural candidates are encouraged to apply

Please click, Apply Now, to submit resume and cover letter.