Youth Peer Line Specialist

Program Description

Peer2Peer Lines is a non-crisis peer support lines that provide countywide telephone counseling services, support and referrals to children and youth/young adults, transitional age youth and another for caregivers/family members of at-risk or stressed children and youth including those who may struggle with mental health, alcohol/drugs or other concerns.

Position Description

• Develops a supportive, nurturing rapport with the child or youth caller and helps identify their needs.
• Establishes a welcoming connection to all child or youth callers to the support line.
• Communicates in a manner appropriate and respectful to the cultural needs of the callers.
• Assists callers in coping with stress and/or with mental health issues or other needs.
• Provides supportive and culturally sensitive youth training and coping skills to children and youth.
• Provides advocacy for children and youth and models healthy youth interactions.
• Assists callers with information and obtaining resources and assistance with community providers who also provide culturally competent services when needed.
• Knowledge of efficient operation of a sophisticated multi-line telephone system.

Education and Experience Requirements

• Minimum HS diploma or GED 
• Must have life experience as a recipient of behavioral health services (child welfare, probation, and/or special education).
• Two + years of professional experience working with the target population preferred.
• Bilingual/Bicultural candidates are encouraged to apply.

Please click on, Apply Now, to submit resume and cover letter.